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Trust & Security

Your policies and risk data, held to the standard you would hold a bank to.

This page is written to stand alone. Forward it to your IT security team, your legal counsel or your client's compliance officer, and it should answer "is this safe to put our risk data in" without the rest of the site.

Certifications

Independently assessed.

Reports are available to customers and prospects under NDA through the request form below.

SOC 2 Type II

Security, availability and confidentiality trust services criteria. [Report period and auditor]

Request the report →

ISO/IEC 27001

Information security management system. [Certificate number, scope and expiry]

Request the certificate →

Regional assessments

Alignment with regulator cloud and outsourcing guidance for India and the GCC. [List applicable assessments, e.g. RBI outsourcing, CBUAE cloud guidance, UAE IAS]

Request the mapping →
Secure
Data handling

Where your data lives, and how it is protected.

Hosting regions

Customer data is hosted in [region, e.g. UAE (Dubai) and India (Mumbai)]. The region is chosen at provisioning and does not change without your written instruction.

Data residency

Residency options for customers with regulatory or contractual requirements. Backups stay within the same region.

Encryption

TLS 1.2 or higher in transit; AES-256 at rest for databases, file storage and backups. Keys managed through the cloud provider's key management service.

Tenant isolation

Each customer is a separate tenant with logically isolated data. Consulting firms' client workspaces are isolated from each other within the firm's account.

Backups and retention

Daily encrypted backups with [retention period] retention; point-in-time restore tested [frequency].

Data export and deletion

Export your documents, registers and histories at any time in standard formats. On termination, data is deleted within [period] and confirmed in writing.

Access control

Every action has an actor, and every actor has a role.

Blueprint+ is built on role-based access from the document down to the workflow step. The audit log that compliance teams use for their own evidence is the same log that records access.

Single sign-on
SAML 2.0 and OIDC with your identity provider (Microsoft Entra ID, Okta, Google Workspace and others). Enforced SSO available per tenant.
Multi-factor authentication
Enforced through your identity provider, or natively for accounts without SSO.
Role-based access
Roles at tenant, workspace, document and workflow-step level, including read-only roles for audit.
Audit logs
Every create, read, update, approval and export is logged with actor, time and source. Logs are retained for [period] and exportable to your SIEM.
Session controls
Configurable session timeouts and concurrent-session limits.
Internal access
Gieom staff access to customer data is restricted, logged, and granted only for support with your approval.
Availability and operations

Uptime

Service level objective of [99.9%] monthly availability, with service credits defined in the enterprise agreement. Live and historical status at the status page.

Vulnerability management

Annual third-party penetration testing, continuous dependency scanning, and a defined patch window by severity. [Last test date].

Incident response

A documented incident response process with customer notification within [period] of a confirmed incident affecting your data.

Business continuity

Multi-zone deployment within the region and a tested disaster-recovery plan with defined RPO and RTO.

Secure development

Code review, automated testing and security checks on every change; separation of production from development environments.

AI co-pilot data use

Magpie AI processes your content to produce drafts and suggestions for you. Your data is not used to train models shared with other customers. The co-pilot can be disabled per tenant.

Sub-processors and DPA

Who else touches the data, and under what terms.

Our Data Processing Agreement is available to every customer, with the current sub-processor list. Changes are notified [notice period] in advance. Read the DPA and the full list →

Sub-processorPurposeLocation
[Cloud provider]Hosting, storage, backups[Region]
[Email provider]Transactional email[Region]
[AI model provider]Magpie AI drafting[Region]
[Support tooling]Customer support[Region]
Documents

Request the security pack.

The SOC 2 report, ISO certificate, penetration-test summary, security whitepaper and completed questionnaires (SIG, CAIQ) are shared under NDA. Tell us who you are and what you need.

  • SOC 2 Type II report
  • ISO/IEC 27001 certificate and statement of applicability
  • Penetration-test executive summary
  • Security whitepaper
  • Completed SIG Lite or CAIQ
  • DPA and sub-processor list
We reply within two business days with an NDA where required.